FAQs
DISCOUNT CODES
Why can I not apply my email discount code to my order?
Why can I not apply my email discount code to my order?
Please be advised that only 1 discount offer can be applied to an order.
If you have a volume (bulk quantity) or subscription item added to your cart, simply remove it from your order before checkout in the cart page and then apply the discount code you wish to use during checkout.
Can I stack discount codes?
Can I stack discount codes?
Discount codes cannot be stacked due to system limitations.
For example, if you select a subscription option for any eligible product, you cannot apply an additional discount during checkout because the system shows you already have a discount offer applied (coming from the subscrption).
Can you apply a discount code after I have placed my order?
Can you apply a discount code after I have placed my order?
We cannot apply a discount code or add a discount to any order once it has been placed.
Do discount codes apply to my order automatically?
Do discount codes apply to my order automatically?
Discount codes will not be automatically applied, but discount offers such as discounts for subscription or bundles will automatically be applied.
This means that unique discount codes received through emails will not be automatically applied.
SHIPPING & RETURNS
What's this Shipping Insurance item that's added to my cart?
What's this Shipping Insurance item that's added to my cart?
An optional item that protects your order against loss, theft, or damage during transit.
By adding this to your cart, you ensure a quick and hassle-free resolution, including a refund or replacement, if any shipping issues arise.
This service offers peace of mind by covering unforeseen events that may occur while your package is en route.
How long does it take for an order to be shipped?
How long does it take for an order to be shipped?
Within the domestic U.S. standard shipping times are 5-10 business days and for international orders, shipping times can range from 10-15 business days.
How can I process a return?
How can I process a return?
If you're unsatisfied with your purchase, you have 30 days from the delivery date to ship your return.
Please contact us at support@mypersimi.com for further detail
INGREDIENTS
Are your products gluten free?
Are your products gluten free?
Yes, our products are gluten free
Are there instances where persimmon extract will not remove nonenal?
Are there instances where persimmon extract will not remove nonenal?
Let’s go back to fundamental issues inside the body. A healthy body is supposed to have no unpleasant smell. Eating clean, working out, having enough sleep, and minimizing stress are important keys to good health.
However, unhealthy lifestyles and diets, as well as obesity, may lead to weakening of the skin’s antioxidant defenses, exacerbating the production of nonenal. In addition, over washing may result in removing good bacteria from the skin, weakening the skin’s antioxidant defenses.
So, focus on washing behind the ears and neck, underarms, groin, and feet – areas most prone to nonenal – to not only eliminate nonenal but to avoid over washing and keeping that good bacteria!
Does Japanese persimmon mask the aging odor or does it penetrate the skin and address the problem at the root? Do you need to keep using the products or does the smell lessen over time?
Does Japanese persimmon mask the aging odor or does it penetrate the skin and address the problem at the root? Do you need to keep using the products or does the smell lessen over time?
The odor-eliminating ingredient, Japanese persimmon tannin, does not penetrate the skin but rather dissolves the cause of the odor, nonenal, on the skin’s surface.
Our studies shows that Dove body wash reduces only 30% of nonenal, while MyPersimi reduces 97%. You do need to use our products while you continue to experience nonenal, but the long term solution is to boost the antioxidant defenses of your skin to minimize nonenal production–eat antioxidant rich foods, exercise regularly, get sufficient rest, and minimize stress.
Persimmon extract supplements may also be effective as a long term solution.
OTHERS
Are your products free from animal testing?
Are your products free from animal testing?
We believe everything you put onto your body matters. Each one of our products is made with skin-loving ingredients for all your needs.
From our body to hair to home care products, not one is tested on animals. We are cruelty free and do not test our products on animals.
Is MyPersimi Soap really worth it?
Is MyPersimi Soap really worth it?
Yes. MyPersimi Deodorizing Soap with Persimmon reduces odor better than conventional soaps and uses natural ingredients.
While it may feel premium at around $19, it's sulfate-free, paraben-free, and fragrance-free—making it worth for those with aging-related body odor.
Does MyPersimi Soap help with fishy smell?
Does MyPersimi Soap help with fishy smell?
Yes. MyPersimi soap helps reduce body odor—including fishy smells—by targeting
Nonenal, a key cause of aging-related odor. It’s safe for underarms, feet, private areas, and skin folds, using natural ingredients without harsh chemicals or synthetic fragrances.
Why do I still smell with MyPersimi Soap?
Why do I still smell with MyPersimi Soap?
One reason is because odor can stay trapped in clothing.
MyPersimi Soap neutralizes Nonenal on your skin, but fabrics—especially synthetics—can retain odor and release it later.
If odor persists, try washing clothes with deodorizing detergent or switching to natural fibers.